{"id":10173,"date":"2020-11-13T14:05:17","date_gmt":"2020-11-13T06:05:17","guid":{"rendered":"https:\/\/www.rakansarawak.com\/v3\/?p=10173"},"modified":"2020-11-13T14:38:53","modified_gmt":"2020-11-13T06:38:53","slug":"advanced-instrument-for-enhancing-service-delivery","status":"publish","type":"post","link":"https:\/\/www.rakansarawak.com\/v3\/?p=10173","title":{"rendered":"Advanced Instrument for Enhancing Service Delivery"},"content":{"rendered":"\n

E-government has become an integral part of public sector transformation.<\/p>\n\n\n\n

Information and communication technology (ICT) have helped to deliver more modern services for citizens and businesses.<\/p>\n\n\n\n

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E-government connects citizens to all departments within second<\/em><\/figcaption><\/figure>\n\n\n\n

E-government has become a unique and powerful tool for governments. It has contributed to making public administration significantly more efficient and effective.<\/p>\n\n\n\n

It has, in its own right, forced governments into rethinking organisations, responsibilities, business processes, and collaborative and co-operative arrangements within and across levels of government.<\/p>\n\n\n\n

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E-government has contributed to making public administration significantly more efficient and effective<\/em><\/figcaption><\/figure>\n\n\n\n

Today, government strives to deliver as much information and as many services as possible through the internet.<\/p>\n\n\n\n

The beauty of the e-government or government digital transformation is that it offer a \u201cno wrong door\u201d policy. Instead of offering a single room with service desks, government now offer citizens a digital front door, or a central entry point, that connects to all departments within seconds.<\/p>\n\n\n\n

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E-government symbiosis<\/em><\/figcaption><\/figure>\n\n\n\n

Additionally, technology affords citizens the opportunity to be notified when changes occur like when their application moves to the next step or when their service request has been completed. This keeping them more informed and engaged along the way.<\/p>\n\n\n\n

Although it\u2019s not enough to put what the government currently do or how government currently do it on the web or make it available electronically, instead, government must enhance service delivery and learn to circulate and use information as single entities.<\/p>\n\n\n\n

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It\u2019s not enough to put what the government currently do or how government currently do it on the web or make it available electronically<\/em><\/figcaption><\/figure>\n\n\n\n

It\u2019s not limited to the web. If citizens feedback saying they are getting good service on the telephone, so make it possible for them to be transferred no more than once before getting their questions answered. The best way to do that is to give call-centre staff access to a wide range of information so they can answer questions immediately rather than transfer callers.<\/p>\n\n\n\n

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E-government in favour of a holistic approach to work-processes and work-situations in government<\/em><\/figcaption><\/figure>\n\n\n\n

E-Government is an advanced instrument of the organisation of public governance in order to better serving individual citizens, communities, commercial and non-profit organisations as well as public authorities themselves.<\/p>\n\n\n\n

E-Government has to be based on feasible and reasonable change of governments as it in favour of a holistic approach to work-processes and work-situations in government.<\/p>\n

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