{"version":"1.0","provider_name":"RAKAN Sarawak","provider_url":"https:\/\/www.rakansarawak.com\/v3","author_name":"RAKAN Sarawak","author_url":"https:\/\/www.rakansarawak.com\/v3\/myprofile\/rakansarawak\/","title":"Service Quality Failure Is Costly - RAKAN Sarawak","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"1EsaY1ZhOh\"><a href=\"https:\/\/www.rakansarawak.com\/v3\/2020\/12\/31\/service-quality-failure-is-costly\/\">Service Quality Failure Is Costly<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.rakansarawak.com\/v3\/2020\/12\/31\/service-quality-failure-is-costly\/embed\/#?secret=1EsaY1ZhOh\" width=\"600\" height=\"338\" title=\"&#8220;Service Quality Failure Is Costly&#8221; &#8212; RAKAN Sarawak\" data-secret=\"1EsaY1ZhOh\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/www.rakansarawak.com\/v3\/wp-content\/uploads\/2020\/12\/art-724-Servive-Quality-2020.jpg","thumbnail_width":293,"thumbnail_height":172,"description":"Quality failure is costly, and the time to recover can be significant. The cost of quality failure can be categorized as internal or external. Internal failure costs are those caused by products or services that do not fulfil requirements established prior to delivery, while external failure costs occur following the delivery of products and services to external customers, which lead to customer dissatisfaction."}