{"id":10036,"date":"2020-11-02T15:55:11","date_gmt":"2020-11-02T07:55:11","guid":{"rendered":"https:\/\/www.rakansarawak.com\/v3\/?p=10036"},"modified":"2020-11-19T15:53:39","modified_gmt":"2020-11-19T07:53:39","slug":"effective-services-by-sharing-knowledge","status":"publish","type":"post","link":"https:\/\/www.rakansarawak.com\/v3\/2020\/11\/02\/effective-services-by-sharing-knowledge\/","title":{"rendered":"Effective Services by Sharing Knowledge"},"content":{"rendered":"\n
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Knowledge is information that interpreted and used by decision-makers to meet their goals.<\/p>\n\n\n\n

It is a public good, in that, there is no extra cost when shared with other users and others cannot be excluded from using it once it created.<\/p>\n\n\n\n

Knowledge divided into two types, namely, knowledge about technology and knowledge about features or tacit knowledge.<\/p>\n\n\n\n

The latter refers to knowledge gained from experience which is often a source of competitive advantage.<\/p>\n\n\n\n

Knowledge and information are essential for people to successfully respond to the opportunities and challenges of social, economic and technological changes. But to be useful, knowledge and information must effectively communicated to people.<\/p>\n\n\n\n

Samuel Ullman, a poet once gave a clever message, \u201cNobody grows old merely by living a number of years. We grow old by deserting our ideals. Years may wrinkle the skin, but to give up enthusiasm wrinkles the soul<\/em>\u201c.<\/p>\n\n\n\n

What can be understood from these words is the sum of the numbers of our age does not matter. What matters is the spirit to live and make a useful contribution to the people around us and our strength or ability to use our minds thoughtfully is a very useful contribution to all.<\/p>\n\n\n\n

In many situations, we cannot avoid sharing knowledge, experiences and information with others.<\/p>\n\n\n\n

For those who have long served in an organisation or department, there should not be any feeling that we are not needed or that it is almost time for us to ‘slow down’ our work.<\/p>\n\n\n\n

This attitude or feeling must be eradicated. As the remaining time for us to serve shorter, it should be an incentive for us to share as much knowledge and experience as we have to new or younger staff so that they are able to provide services more efficiently.<\/p>\n

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