{"id":10483,"date":"2020-12-02T13:56:56","date_gmt":"2020-12-02T05:56:56","guid":{"rendered":"https:\/\/www.rakansarawak.com\/v3\/?p=10483"},"modified":"2020-12-07T07:48:55","modified_gmt":"2020-12-06T23:48:55","slug":"fostering-a-sense-of-urgency-in-service-delivery","status":"publish","type":"post","link":"https:\/\/www.rakansarawak.com\/v3\/2020\/12\/02\/fostering-a-sense-of-urgency-in-service-delivery\/","title":{"rendered":"Fostering a sense of urgency in service delivery"},"content":{"rendered":"\n

Initiated in 2010, the Transformation Program of the Sarawak Civil Service has the mission to achieve excellence in service through High Performance Team solutions.<\/p>\n\n\n\n

It was also stated that having the sense of urgency and ownership is among the common shared values that should be integrated by members of the civil service.<\/p>\n\n\n\n

For those involved in service delivery to members of the public, fostering the sense of urgency as well as ownership is vital, but it is not an easy task.<\/p>\n\n\n\n

Hence, it is important to constantly measure their performance to improve and align with the change which is happening today.<\/p>\n\n\n\n

A sense of urgency is not meant to be a feeling of stress, but it is a sense that things need to be moved forward so that any organization will not be left behind.<\/p>\n\n\n\n

Here are some of the questions that can be asked to foster the sense of urgency.<\/p>\n\n\n\n

\"\"
sense of urgency in service delivery refers to dealing with things that deem important as soon as possible while maintain a sense of professionalism<\/figcaption><\/figure>\n\n\n\n

What slows down the progress?<\/strong><\/p>\n\n\n\n

By asking this question, it helps to pinpoint what are the issues that slows down those involved in service delivery.<\/p>\n\n\n\n

This way, by overcoming those issues, any organizations can maintain the sense of urgency in service delivery. <\/p>\n\n\n\n

What is the skill set we are lacking and what can we do about it?<\/strong><\/p>\n\n\n\n

In service delivery, it is important to adopt and adapt to new skill sets due to the changes that comes with time.<\/p>\n\n\n\n

In the age of digital transformation, digital skills such as managing big data, analysing data, beefing up cyber security and understanding digital ethics has been greatly emphasized these days.  <\/p>\n\n\n\n

What feedbacks do you get from the public?<\/strong><\/p>\n\n\n\n

Seeking feedback from the public is one way to foster a better sense of urgency in any organization.<\/p>\n\n\n\n

By asking the public for feedbacks, organizations may use those comments to set standards in service delivery and communicate the new standards to members within the organization.<\/p>\n

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