{"id":16552,"date":"2022-04-26T10:02:00","date_gmt":"2022-04-26T02:02:00","guid":{"rendered":"https:\/\/www.rakansarawak.com\/v3\/?p=16552"},"modified":"2022-04-17T22:08:23","modified_gmt":"2022-04-17T14:08:23","slug":"rpas-digital-system-has-increased-its-quality-of-services-and-service-delivery","status":"publish","type":"post","link":"https:\/\/www.rakansarawak.com\/v3\/2022\/04\/26\/rpas-digital-system-has-increased-its-quality-of-services-and-service-delivery\/","title":{"rendered":"RPA\u2019s Digital System Has Increased Its Quality of Services and Service Delivery"},"content":{"rendered":"\n

The Long-term Impact<\/strong><\/p>\n\n\n\n

Apart from enhanced efficiency and productivity in its counter services particularly on shipping documentation, Rajang Port Authority (RPA) saw a rise in its throughput since it has carried out the KFA.<\/p>\n\n\n\n

\"\"
The KFA has not only transformed the way RPA serves its customers, but also benefited the business community of central Sarawak\n<\/figcaption><\/figure><\/div>\n\n\n\n

For instance, the number of twenty-foot equivalent units (TEUs) of containers handled by the port in 2018 was 65,208, an increase by almost 10,000 from 55,346 TEUs in 2017 (Table 1).<\/p>\n\n\n\n

Container Handled in TEUs<\/strong><\/td><\/tr>
2017 (Jan-Dec)<\/strong><\/td>2018 (Jan-Dec)<\/strong><\/td>Increase<\/strong><\/td><\/tr>
55,346<\/td>65,208<\/td>9,862<\/td><\/tr>
2018 (Jan-Jun)<\/strong><\/td>2019 (Jan-Jun)<\/strong><\/td>Increase<\/strong><\/td><\/tr>
30,724<\/td>31,809<\/td>1,085<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Table 1: Number of Containers Handled by Rajang Port Authority Between 2017 and 2018, and 2018 (January to June) to 2019 (January to June). (Source: Rajang Port Authority)<\/em><\/p>\n\n\n\n

\"\"
RPA saw an increase in total container volume following the KFA implementation. Photo from APAC Outlook\n<\/figcaption><\/figure><\/div>\n\n\n\n

More significantly, the innovation project has benefited its stakeholders, i.e. the whole business community in Sarawak, especially the central region, which include:<\/p>\n\n\n\n

  • Customers, such as shipping agents, forwarders, hauliers, and transportation agencies<\/li>
  • Staff, specifically for improving and streamlining their duties and responsibilities<\/li>
  • Complimenting and relevant government agencies, including customs, other ports and port operators, Marine Department and Sarawak Rivers Board<\/li>
  • Other business community, such as bank & financial institutions and the business community at large, importers and exporters<\/li><\/ul>\n\n\n\n

    RPA also found the digital system has increased its levels of focus, accuracy and speed, and overall quality of services and service delivery.<\/p>\n\n\n\n

    \"\"
    Online submission of shipping documents can be accessed at Rajang Port Authority official website\n<\/figcaption><\/figure><\/div>\n\n\n\n

    Indeed, the improved process of submitting shipping documents digitally is a \u201cdirect fit\u201d into one of the organisation\u2019s key management philosophies \u2013 the \u201cOptimisation and Requirement\u201d of resources.<\/p>\n\n\n\n

    \u201cResources stemming from Human Resource had been optimised based on requirement. This has created optimisation in these other resources such as time, finance, equipment and facilities,\u201d noted RPA.<\/p>\n\n\n\n

    Essentially, since the implementation of the KFA, the port authority has succeeded in speeding up its shipping documentation, more so to the processing rate of the shipping documents, invoices and delivery & loading of these documents.<\/p>\n\n\n\n

    This in turn has enhanced the effectiveness of the organisation and brought about convenience to those who conduct businesses with it.<\/p>\n\n\n\n

    \u201cThis KFA has successfully provided excellent and the best services and service delivery to the Authority\u2019s internal and external customers,\u201d noted RPA.<\/p>\n\n\n\n

    \"\"
    RPA General Manager Datin Helen Lim Hui Shyan (centre) and Assistant General Manager (Administration\/Finance) Pn Hayati binti Kiprawi (right) receiving the KFA award during the Sarawak Civil Service Quality Awards (AKPANS) in 2019. File photo<\/figcaption><\/figure><\/div>\n\n\n\n

    Impact of KFA Project<\/strong><\/p>\n\n\n\n

    • Increased level of trust and confidence of customers<\/li>
    • Increased level of perception and image of RPA<\/li>
    • Increase in business (market share) \u2013 increased cargo throughput<\/li>
    • Core Business of RPA fully satisfied<\/li>
    • Strategic allocation of Human Resource<\/li>
    • Continuous sustainability of this KFA<\/li>
    • Contributes to the continuous sustainability of RPA<\/li>
    • Stable provider to citizens and community of central Sarawak<\/li>
    • Value creation to staff and reinforcement to RPA\u2019s shared values since 2006 (Efficient, Teamwork, Responsive, Reliable, Value for Money, Ownership of Process, Result Oriented)<\/li>
    • Value creations to stakeholders, RPA and Sarawak<\/li><\/ul>\n\n\n\n

      Source: Rajang Port Authority<\/em><\/p>\n

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