{"id":25795,"date":"2024-10-28T12:03:48","date_gmt":"2024-10-28T04:03:48","guid":{"rendered":"https:\/\/www.rakansarawak.com\/v3\/?p=25795"},"modified":"2024-10-28T12:05:27","modified_gmt":"2024-10-28T04:05:27","slug":"excellence-in-service-delivery-based-on-integrity-and-innovation","status":"publish","type":"post","link":"https:\/\/www.rakansarawak.com\/v3\/2024\/10\/28\/excellence-in-service-delivery-based-on-integrity-and-innovation\/","title":{"rendered":"Excellence in Service Delivery Based on Integrity and Innovation"},"content":{"rendered":"\n

Sarawak Civil Service Innovation Month (SCSIMon) 2024 came to a close with the Sarawak Civil Service Innovation Convention Awards (SCSICA)<\/a>, following a month of various activities designed to cultivate and strengthen the values of innovation among state and federal government entities that make up the Sarawak civil service (SCS).<\/p>\n\n\n\n

This year\u2019s theme, \u2018Excellence in Service Delivery Based on Integrity and Innovation\u2019, emphasises the significance of civil servants upholding superior quality values through strong governance and ethics, at the same time encouraging them to innovate continuously to lead a transformative and exemplary public service revolution. <\/p>\n\n\n\n

\u201cThere is a saying of sorts that knowledge without integrity is problematic, and integrity without knowledge is equally precarious.<\/p>\n\n\n\n

\u201cYou may be highly knowledgeable, but it will be difficult for people to trust you if you do not apply them ethically. Likewise, even if you have integrity, it will not be easy for you to implement changes without the required knowledge.<\/p>\n\n\n\n

\u201cHaving knowledge and integrity, therefore, is profound and paramount \u2013 and I see that the SCS at the state and federal level have both of these at their highest forms,\u201d said the Premier of Sarawak YAB Datuk Patinggi Tan Sri (Dr) Abang Haji Abdul Rahman Zohari bin Tun Datuk Abang Haji Openg in his address on the final day of SCSICA on 25 October 2024, which also served as the closing ceremony of SCSIMon 2024.<\/p>\n\n\n

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The Premier of Sarawak (centre) symbolically closing SCSICA 2024 and SCSIMon 2024 on 25 October 2024. Photo by Jabatan Penerangan Malaysia<\/figcaption><\/figure><\/div>\n\n\n

He further described that these qualities are essential for the civil service to possess in order to confront global issues more effectively and efficiently.<\/p>\n\n\n\n

As Sarawak is marching towards becoming an advanced, inclusive and sustainable economy through Post COVID-19 Development Strategy 2030, the demand for SCS to deliver top quality services is greater than ever before, not only in fulfilling the State\u2019s aspirations but also in elevating the socio-economic well-being of its people.<\/p>\n\n\n\n

As such, the aforementioned theme highlights the importance Sarawak places on the quality of its service delivery in achieving its development objectives.<\/p>\n\n\n\n

It is a sentiment echoed by Sarawak Government Secretary YB Datuk Amar Haji Mohamad Abu Bakar bin Marzuki in his opening remarks, reiterating the relevance of integrity and innovation in carrying out responsibilities as members of SCS as \u201cessential and interconnected\u201d aspects despite their distinctiveness at a glance.<\/p>\n\n\n\n

\u201cWhile innovation is often about breaking down status quo, integrity is usually seen as staying steadfast and unwavering to our principles.<\/p>\n\n\n\n

\u201cAnd whereas innovation involves challenging accepted norms and producing change, integrity is more about compliance and consistency.<\/p>\n\n\n\n

\u201cIn essence, integrity and innovation are not competing forces but complementary ones. It’s only when these two pillars are firmly intertwined that the grand arch of service delivery excellence can stand tall, inspiring confidence and delivering exceptional value to the people \u2013 ultimately achieving our Sarawak aspirations,\u201d he elaborated. <\/p>\n\n\n

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A snapshot of a presentation by Lengkang Wijaya from SMK Agama Miri during SCSICA 2024. The group went on to garner awards for Digital Innovation and Inovasi SCSICA (Persekutuan) <\/figcaption><\/figure><\/div>\n\n\n

How Innovation and Integrity Can be Linked to Each Other?<\/strong><\/strong><\/p>\n\n\n\n

Integrity Guides Innovation:<\/strong> Innovation without ethical guidance can lead to unintended consequences and erode public trust. However, when guided by principles of integrity, innovation flourishes responsibly, leading to solutions that are not only effective but also equitable and just.<\/p>\n\n\n\n

Innovation Strengthens Integrity:<\/strong> Innovation can be a powerful tool for strengthening integrity. New technologies and approaches can enhance transparency and accountability, making it easier for public to track service delivery, access information, and hold service providers accountable.<\/p>\n\n\n\n

Source: Talking Points for the Sarawak Government Secretary in conjunction with SCSICA 2024, provided by Sarawak Transformation and Innovation Unit, the Department of the Premier of Sarawak<\/em><\/em><\/p>\n\n\n\n

References:<\/strong><\/p>\n\n\n\n

Unit Komunikasi Awam Sarawak. (2024, October 25). Siaran langsung 25 Oktober 2024: Majlis Penyampaian Anugerah Konvensyen Inovasi Perkhidmatan Awam Sarawak 2024 (SCSICA).<\/em> [Video]. Facebook. https:\/\/www.facebook.com\/unitkomunikasidanpenerangansarawak\/videos\/siaran-langsung-25-oktober-2024-majlis-penyampaian-anugerah-konvensyen-inovasi-p\/1259716221729301\/?mibextid=WC7FNe&rdid=mBxt6nSWxfMk0huc<\/a><\/p>\n

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