{"id":9592,"date":"2020-06-09T13:25:30","date_gmt":"2020-06-09T05:25:30","guid":{"rendered":"http:\/\/faradalemedia.com\/?p=1869"},"modified":"2020-06-09T13:25:30","modified_gmt":"2020-06-09T05:25:30","slug":"we-are-not-the-problem-we-are-the-solution","status":"publish","type":"post","link":"https:\/\/www.rakansarawak.com\/v3\/2020\/06\/09\/we-are-not-the-problem-we-are-the-solution\/","title":{"rendered":"We Are Not the Problem, We Are the Solution"},"content":{"rendered":"

\"art-202-01\"<\/a><\/p>\n

These days, organisations realise that complaints provide an invaluable means of transforming the quality efficiency of their service.<\/p>\n

In reality to complain is to state one\u2019s rights; to stand up for one\u2019s self and not be ripped off or taken advantage of.<\/p>\n

If nobody complains about substandard products and services then nothing will change.<\/p>\n

A complaint provides an unbiased and honest comment on a flaw in organisation service or product at no cost.<\/p>\n

This is why many forward thinking organisations are not only welcome to receive complaints, but are actively encouraging them.<\/p>\n

Without complaints, the organization will not have sufficient knowledge about how many customers are dissatisfied and why and without these customer perception insight, the organization cannot react in time.<\/p>\n

If we think carefully and positive, the complaint is not complaining about us, it is a notation expressing the dissatisfaction to us.\u00a0 We are not the problem, we are the solution.<\/p>\n

Once we understand the root cause of the complaint, we have the opportunity to implement changes that could avoid a reoccurrence of the problem. By addressing it systematically and properly this will be our opportunity to increase customer satisfaction at an exponential rate.<\/p>\n

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