Tag: Governance

Sarawak’s digitalisation momentum highlights the urgent need to modernise complaint handling through transparent dashboards, AI triage, frontline training, and data-driven policies, ensuring responsive, citizen-centred governance across state and local levels.

An overview of ISO 37001 and its adoption in Malaysia and Sarawak – as well as its significance in addressing bribery and strengthening governance across public, private and non-profit sectors.

The 2024 Sarawak Civil Service Innovation Convention Awards showcased 50 transformative projects enhancing public service delivery, sustainability, and safety in Sarawak, underscoring the government’s commitment to innovation and community well-being.

Examining the challenges hindering innovation in Malaysia’s public service, including bureaucracy, leadership gaps, and resource limitations, while offering recommendations to improve innovation efforts, including flexible work structures.

Exploring the transformative role of innovation in Malaysia's public service, highlighting key initiatives, challenges, and Sarawak’s efforts to enhance efficiency, citizen engagement, and overall service delivery.

Datu Buckland Bangik leads a discourse on integrity in Sarawak, reflecting on the Wirecard scandal's lessons and Sarawak's global governance aspirations.