Tag: Service Delivery
Dari RAKAN Sarawak
JPJâs Continuous Service Digitalisation and Expansion
Through various initiatives, Jabatan Pengangkutan Jalan (JPJ) is modernising its services through digital technology and boosting its accessibility to the public, whether in urban or rural areas.
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Understanding Customer Perception in Establishing an âUrgentâ Service Delivery
One way for government organisations to establish a sense of urgency within their customer service delivery is to understand how their citizen customers perceive...
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Fostering a sense of urgency in service delivery
Initiated in 2010, the Transformation Program of the Sarawak Civil Service has the mission to achieve excellence in service through High Performance Team solutions.
It...
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What Truly Defines a Sense of Urgency?
Whether in driving change within an organisation or in enhancing product and/or service delivery, it is important for leaders to instil a sense of...
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Advanced Instrument for Enhancing Service Delivery
E-government has become an integral part of public sector transformation.
Information and communication technology (ICT) have helped to deliver more modern services for citizens and...
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For Better-Quality Service Delivery
The issue of handling complaints is an important part of service delivery in government.
Governmentâs commitment to the principles of quality customer service have been...
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