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<oembed><version>1.0</version><provider_name>RAKAN Sarawak</provider_name><provider_url>https://www.rakansarawak.com/v4</provider_url><author_name>RAKAN Sarawak</author_name><author_url>https://www.rakansarawak.com/v4/myprofile/rakansarawak/</author_url><title>Complaints Unlocking Innovation and Improvement - RAKAN Sarawak</title><type>rich</type><width>600</width><height>338</height><html>&lt;blockquote class="wp-embedded-content" data-secret="XjoXLB7vjz"&gt;&lt;a href="https://www.rakansarawak.com/v4/2020/07/13/complaints-unlocking-innovation-and-improvement-2/"&gt;Complaints Unlocking Innovation and Improvement&lt;/a&gt;&lt;/blockquote&gt;&lt;iframe sandbox="allow-scripts" security="restricted" src="https://www.rakansarawak.com/v4/2020/07/13/complaints-unlocking-innovation-and-improvement-2/embed/#?secret=XjoXLB7vjz" width="600" height="338" title="&#x201C;Complaints Unlocking Innovation and Improvement&#x201D; &#x2014; RAKAN Sarawak" data-secret="XjoXLB7vjz" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"&gt;&lt;/iframe&gt;&lt;script type="text/javascript"&gt;
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</html><description>When we deal with customers, we might hear more complaints than praise. Don&#x2019;t be discouraged. Customer complaints can be a source of valued feedback for enlightening the user experience of our services and products. Are complaints changing civil services? Do they lead to innovation? It is often recognised that civil services need to change. People [&hellip;]</description><thumbnail_url>http://faradalemedia.com/v2/wp-content/uploads/2020/07/art-272-01-640x933.jpg</thumbnail_url></oembed>
