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</html><description>Changing citizen expectations require governments to put citizens at the centre of their policy design and service delivery. Citizens now want to be empowered, and prefer to be involved in the process of developing and improving services. With the high standard of services expected, citizens are also greatly concerned about the experience they receive. Citizen [&hellip;]</description><thumbnail_url>http://faradalemedia.com/v2/wp-content/uploads/2020/07/art-331-011-640x293.jpg</thumbnail_url></oembed>
