{"id":12070,"date":"2009-02-11T00:00:00","date_gmt":"2009-02-11T00:00:00","guid":{"rendered":"http:\/\/localhost\/wordpress\/2009\/02\/11\/benefits-of-knowledge-sharing\/"},"modified":"2009-02-11T00:00:00","modified_gmt":"2009-02-11T00:00:00","slug":"benefits-of-knowledge-sharing","status":"publish","type":"post","link":"https:\/\/www.rakansarawak.com\/v4\/2009\/02\/11\/benefits-of-knowledge-sharing\/","title":{"rendered":"Benefits of Knowledge Sharing"},"content":{"rendered":"<p>\n<font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><b><font size=&quot;4&quot;>\u2013 Does it Deliver?<\/font><\/b><br \/><img src=&quot;\/web\/staff\/files\/FOR_NEWS\/knowledge.jpg&quot; border=&quot;&quot; width=&quot;468&quot; height=&quot;310&quot;><br \/><\/font><link rel=&quot;File-List&quot; href=&quot;file:\/\/\/C:%5CUsers%5Cfmm2%5CAppData%5CLocal%5CTemp%5Cmsohtmlclip1%5C01%5Cclip_filelist.xml&quot;><link rel=&quot;themeData&quot; href=&quot;file:\/\/\/C:%5CUsers%5Cfmm2%5CAppData%5CLocal%5CTemp%5Cmsohtmlclip1%5C01%5Cclip_themedata.thmx&quot;><link rel=&quot;colorSchemeMapping&quot; 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text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;>For nearly two<br \/>\ndecades, consulting firms, technology companies, R&amp;D-driven corporations<br \/>\nand other knowledge-intensive organizations have made significant investments<br \/>\nin &quot;knowledge management&quot; initiatives. These initiatives are intended<br \/>\nto facilitate the capture and transfer of company expertise as a way to spur<br \/>\nlearning and innovation. <o:p><\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;><o:p>&nbsp;<\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;>But research by<br \/>\nWharton management professor <a href=&quot;http:\/\/www.wharton.upenn.edu\/faculty\/haas.html&quot;>Martine Haas<\/a> and<br \/>\nMorten Hansen, professor of entrepreneurship at INSEAD, indicates that<br \/>\nknowledge sharing efforts often fail to result in improved task outcomes inside<br \/>\norganizations &#8212; and may even hurt project performance. However, organizations<br \/>\nthat plan carefully before launching a knowledge-sharing initiative, and<br \/>\nsupport these efforts along the way, have a much better chance of adding value,<br \/>\nthe researchers say.<o:p><\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;><o:p>&nbsp;<\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;>Haas acknowledges<br \/>\nthat, initially at least, the premise of their research appears to contradict<br \/>\naccepted wisdom. &quot;The expectation has been that knowledge gathering should<br \/>\nbe beneficial for project teams,&quot; Haas says. &quot;This thinking is<br \/>\nconsistent with strategic management theories [suggesting] that knowledge<br \/>\nresources provide a critical source of competitive advantage for firms.&quot;<o:p><\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;><o:p>&nbsp;<\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;>Yet in practice,<br \/>\naccording to Haas, the types of knowledge shared and the design of the<br \/>\norganization&apos;s project teams are likely to influence the success or failure of<br \/>\na knowledge-sharing effort. <o:p><\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;><o:p>&nbsp;<\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;>In a paper titled,<br \/>\n&quot;Different Knowledge, Different Benefits: Toward a Productivity<br \/>\nPerspective on Knowledge Sharing in Organizations,&quot; Haas and Hansen<br \/>\nidentify two distinct ways in which knowledge sharing usually occurs in<br \/>\norganizations. <o:p><\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;><o:p>&nbsp;<\/o:p><\/span><\/font><\/p>\n<p class=&quot;MsoNormal&quot; style=&quot;text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot; lang=&quot;EN-GB&quot;>&quot;The first way<br \/>\nis through direct contact between individuals, typically when one person<br \/>\nadvises another about completing a specific task,&quot; says Haas. &quot;The<br \/>\ndefining characteristic of this mode is that the handover of knowledge requires<br \/>\ndirect contact between the provider and receiver &#8212; through meetings, by phone or<br \/>\nvia e-mail.&quot; Direct contact allows for the transmission of tacit or<br \/>\nnon-codified knowledge that may be difficult to put in writing.<o:p><\/o:p><\/span><\/font><\/p>\n<p class=&quot;MsoNormal&quot; style=&quot;text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><strong><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot; lang=&quot;EN-GB&quot;><o:p>&nbsp;<\/o:p><\/span><\/strong><\/font><\/p>\n<p class=&quot;MsoNormal&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><strong><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot; lang=&quot;EN-GB&quot;>Using Codified Knowledge<o:p><\/o:p><\/span><\/strong><\/font><\/p>\n<p class=&quot;MsoNormal&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><strong><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot; lang=&quot;EN-GB&quot;><o:p>&nbsp;<\/o:p><\/span><\/strong><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;>In a study of 182<br \/>\nsales teams that were bidding for new client contracts in a management consulting<br \/>\ncompany, Haas and Hansen found that using personal advice from experienced<br \/>\ncolleagues can improve work quality. <o:p><\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;><o:p>&nbsp;<\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;>Having colleagues<br \/>\nattend meetings or appear on client documents can backfire if these colleagues<br \/>\nare unwilling to exert the effort needed to fully understand the client&apos;s<br \/>\nsituation, adapt their knowledge to the task at hand or respond to client<br \/>\ndemands. <o:p><\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;><o:p>&nbsp;<\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;>One way around this<br \/>\nis to utilize codified knowledge, typically electronic documents. &quot;We find<br \/>\nthat using codified knowledge in the form of electronic documents saved time<br \/>\nduring the task, but did not improve work quality or signal competence to<br \/>\nclients, whereas in contrast, sharing personal advice improved work quality and<br \/>\nsignaled competence, but did not save time,&quot; <o:p><\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;><o:p>&nbsp;<\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;>Haas says. &quot;This<br \/>\nis interesting because managers often believe that capturing and sharing<br \/>\nknowledge via document databases can substitute for getting personal advice,<br \/>\nand that sharing advice through personal networks can save time. <o:p><\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;><o:p>&nbsp;<\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;>While part of the<br \/>\nchallenge is to use knowledge appropriate for the task, Haas notes that<br \/>\norganizations also face the problem of setting up teams in ways that help them<br \/>\ntake full advantage of the knowledge they use. <o:p><\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;><o:p>&nbsp;<\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><strong><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;>&apos;Time Famine&apos;<o:p><\/o:p><\/span><\/strong><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><strong><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;><o:p>&nbsp;<\/o:p><\/span><\/strong><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;>In a study of 96<br \/>\nteams in a financial institution, other researchers investigated design<br \/>\nfeatures that can help teams avoid such problems by enhancing their processing,<br \/>\nsense-making and buffering capabilities. &quot;<o:p><\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;><o:p>&nbsp;<\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;>Slack time is the<br \/>\namount of time and attention the team members can commit to the project beyond<br \/>\nthe minimum required.&quot; <o:p><\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;><o:p>&nbsp;<\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;>Research points to<br \/>\nthe conclusion that prior experience generates tacit knowledge that enhances a<br \/>\nteam member&apos;s ability to interpret external knowledge appropriately and apply<br \/>\nit effectively, notes Haas in a 2006 paper titled, &quot;Knowledge Gathering, Team<br \/>\nCapabilities, and Project Performance in Challenging Work Environments.&quot; <o:p><\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;><o:p>&nbsp;<\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;>In addition to<br \/>\nstaffing teams with experienced members, if possible, and giving them<br \/>\nsufficient slack time, Haas argues that an organization&apos;s project teams should<br \/>\nbe given sufficient autonomy to make their own decisions. <o:p><\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;><o:p>&nbsp;<\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;>Finally, the<br \/>\nbuffering advantages of autonomy also can enhance the processing and<br \/>\nsense-making capabilities of project teams by freeing the team members to focus<br \/>\nmore energy on their activities.<o:p><\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;><o:p>&nbsp;<\/o:p><\/span><\/font><\/p>\n<p class=&quot;MsoNormal&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><strong><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot; lang=&quot;EN-GB&quot;>Leveraging Knowledge Successfully<o:p><\/o:p><\/span><\/strong><\/font><\/p>\n<p class=&quot;MsoNormal&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><strong><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot; lang=&quot;EN-GB&quot;><o:p>&nbsp;<\/o:p><\/span><\/strong><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;>Subsequent research<br \/>\non project teams emphasized the importance of going beyond the team&apos;s<br \/>\nboundaries to find valuable information for the task.<o:p><\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;><o:p>&nbsp;<\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;>Haas&apos; most recent<br \/>\nresearch efforts draw upon studies in the consulting and financial industries,<br \/>\nbut she says the underlying issues may be found in many organizations that<br \/>\ndepend on knowledge sharing efforts, including research and development teams<br \/>\nin consumer goods, pharmaceuticals and other manufacturing settings, as well as<br \/>\nlegal, accounting and other professional service firms. <o:p><\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;><o:p>&nbsp;<\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;>The difficulties<br \/>\ninherent in performing successfully on innovative projects are increased<br \/>\nfurther by the rapid pace of change in many knowledge-intensive industries, she<br \/>\nadds. <o:p><\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;><o:p>&nbsp;<\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;>Overall, research by<br \/>\nHaas and Hansen suggests that organizations that care about knowledge sharing<br \/>\nmust look beyond intermediate goals &#8212; such as promoting knowledge capture,<br \/>\nsearch and transfer &#8212; when setting up and supporting initiatives in this area.<br \/>\nTo effectively leverage knowledge sharing activities, they must consider the<br \/>\ncosts as well as the benefits of knowledge sharing processes, and make sure<br \/>\nthey understand the implications for task-level performance outcomes.<o:p><\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;><o:p>&nbsp;<\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;>Moving beyond a focus<br \/>\non knowledge sharing itself as the outcome that firms are trying to maximize,<br \/>\nHaas and Hansen&apos;s research has identified three dimensions of task performance<br \/>\n&#8212; work quality, time savings and signals of competence &#8212; that are often<br \/>\ncritical to the productivity of knowledge work. <o:p><\/o:p><\/span><\/font><\/p>\n<p style=&quot;margin: 0cm 0cm 0.0001pt; text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot;><o:p>&nbsp;<\/o:p><\/span><\/font><\/p>\n<p class=&quot;MsoNormal&quot; style=&quot;text-align: justify;&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot; lang=&quot;EN-GB&quot;>The first key<br \/>\nimplication is that it is unsafe to assume that more knowledge sharing is<br \/>\nalways better. In fact, the researchers note, using too much of the wrong type<br \/>\nof knowledge can harm project performance because there are costs as well as<br \/>\nbenefits involved. It is not uncommon for organizations to install costly<br \/>\nknowledge management systems, such as document databases, or to spend time<br \/>\npromoting knowledge-sharing forums among employees and others.<o:p><\/o:p><\/span><\/font><\/p>\n<p class=&quot;MsoNormal&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot; lang=&quot;EN-GB&quot;><o:p>&nbsp;<\/o:p><\/span><\/font><\/p>\n<p class=&quot;MsoNormal&quot;><font size=&quot;2&quot; face=&quot;Arial, Helvetica, sans-serif&quot;><span style=&quot;font-size: 10pt;&quot; arial=&quot;&quot; ,=&quot;&quot; sans-serif=&quot;&quot; ;=&quot;&quot; lang=&quot;EN-GB&quot;>Source<br \/>\n: <b><span style=&quot;color: maroon;&quot;><a href=&quot;http:\/\/knowledge.wharton.upenn.edu\/&quot;>http:\/\/knowledge.wharton.upenn.edu<\/a><br \/>\n<\/span><\/b><\/span><\/font><\/p>\n<div style='text-align:center' class='yasr-auto-insert-visitor'><!--Yasr Visitor Votes Shortcode--><div id='yasr_visitor_votes_93f8aed9da4c6' class='yasr-visitor-votes'><div class=\"yasr-custom-text-vv-before yasr-custom-text-vv-before-12070\">Click to rate this post!<\/div><div id='yasr-vv-second-row-container-93f8aed9da4c6'\r\n                                        class='yasr-vv-second-row-container'><div id='yasr-visitor-votes-rater-93f8aed9da4c6'\r\n                                      class='yasr-rater-stars-vv'\r\n                                      data-rater-postid='12070'\r\n                                      data-rating='0'\r\n                                      data-rater-starsize='16'\r\n                                      data-rater-readonly='true'\r\n                                      data-rater-nonce='8a0c405116'\r\n                                      data-issingular='false'\r\n                                    ><\/div><div class=\"yasr-vv-stats-text-container\" id=\"yasr-vv-stats-text-container-93f8aed9da4c6\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\"\r\n                                   class=\"yasr-dashicons-visitor-stats\"\r\n                                   data-postid=\"12070\"\r\n                                   id=\"yasr-stats-dashicon-93f8aed9da4c6\">\r\n                                   <path d=\"M18 18v-16h-4v16h4zM12 18v-11h-4v11h4zM6 18v-8h-4v8h4z\"><\/path>\r\n                               <\/svg><span id=\"yasr-vv-text-container-93f8aed9da4c6\" class=\"yasr-vv-text-container\">[Total: <span id=\"yasr-vv-votes-number-container-93f8aed9da4c6\">0<\/span>  Average: <span id=\"yasr-vv-average-container-93f8aed9da4c6\">0<\/span>]<\/span><\/div><div id='yasr-vv-loader-93f8aed9da4c6' class='yasr-vv-container-loader'><\/div><\/div><div id='yasr-vv-bottom-container-93f8aed9da4c6' class='yasr-vv-bottom-container'><div class='yasr-small-block-bold'><span class='yasr-visitor-votes-must-sign-in'>You must sign in to vote<\/span><\/div><\/div><\/div><!--End Yasr Visitor Votes Shortcode--><\/div>","protected":false},"excerpt":{"rendered":"<p>\u2013 Does it Deliver?<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"yasr_overall_rating":0,"yasr_post_is_review":"","yasr_auto_insert_disabled":"","yasr_review_type":"","footnotes":""},"categories":[2],"tags":[3168],"class_list":{"0":"post-12070","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-featured","7":"tag-rencana"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - 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