{"id":20362,"date":"2023-03-15T01:11:00","date_gmt":"2023-03-14T17:11:00","guid":{"rendered":"https:\/\/www.rakansarawak.com\/v3\/?p=20362"},"modified":"2023-03-15T07:23:27","modified_gmt":"2023-03-14T23:23:27","slug":"jpjs-continuous-service-digitalisation-and-expansion","status":"publish","type":"post","link":"https:\/\/www.rakansarawak.com\/v4\/2023\/03\/15\/jpjs-continuous-service-digitalisation-and-expansion\/","title":{"rendered":"JPJ\u2019s Continuous Service Digitalisation and Expansion<\/strong>"},"content":{"rendered":"\n

Beginning 10 February 2023, there is no need for private vehicle owners in Malaysia to display their road tax stickers on their vehicles, and for motorists to possess a physical driving licence.<\/p>\n\n\n\n

Instead, they can obtain digital versions of their road tax (e-LKM) and driver\u2019s licence (e-LMM) by downloading them through the Jabatan Pengangkutan Jalan<\/em> (JPJ) Malaysia\u2019s website<\/a> or the MyJPJ mobile<\/a> application<\/a>.<\/p>\n\n\n\n

The implementation of this initiative is the first phase of JPJ\u2019s efforts in digitalising its core services, which according to Minister of Transport Malaysia YB Loke Siew Fook can help save the department up to RM96 million annually, and reduce crowds at its branches by 80 per cent.<\/p>\n\n\n\n

It can also enable the public to save time, now that it is not necessary to rely on runners to settle and deliver physical road tax stickers, or be physically present at a JPJ branch or post office to get or renew their driving licence.<\/p>\n\n\n\n

\u201cThis initiative will be implemented in stages, with the first phase involving individual private vehicles, including motorcycles, taking into account system readiness and public acceptance of its implementation, before expanding its implementation to the next phases,\u201d he said,<\/a> adding that it also considers constraints facing those living in rural areas, especially in Sarawak and Sabah.<\/p>\n\n\n\n

The move to digitalise road tax and driving licence was welcomed by many, including Minister for Transport Sarawak YB Dato Sri Lee Kim Shin, who noted how Malaysians have been adapting to a way of life that is based on digital technology, online services, and mobile applications.<\/p>\n\n\n

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Source: JPJ Sarawak’s Facebook page<\/figcaption><\/figure><\/div>\n\n\n

\u201cThrough the digitisation of JPJ services, we believe that this will enable the government to deliver its services to the public more effectively,\u201d he added<\/a> in a statement.<\/p>\n\n\n\n

For JPJ Malaysia, its overall efforts to modernise its services \u2013 undertaken since as early as the 1990s with the introduction of the SIKAP system<\/a> that has since been upgraded to the mySIKAP online system<\/a> \u2013 not only meant<\/a> cutting down the number of its counters across Malaysia, but also mobilising more of its officers for other functions, particularly enforcement and advocacy.<\/p>\n\n\n

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Source: JPJ Sarawak’s Facebook page<\/figcaption><\/figure><\/div>\n\n
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Screenshot from https:\/\/public.jpj.gov.my\/public\/login.zul<\/figcaption><\/figure><\/div>\n\n\n

Apart from road tax and driving licence, the department has digitalised the process of purchasing vehicle numbers and managing queue numbers for customers to conduct their business at JPJ counters; the result of which are the JPJeBid system<\/a> and the JPJeQ mobile<\/a> application<\/a>.<\/p>\n\n\n

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Screenshot from https:\/\/jpjebid.jpj.gov.my\/ebid\/<\/figcaption><\/figure><\/div>\n\n\n

It has also provided self-service kiosks<\/a> for customers to utilise its basic services without the need to go to its counters, whether to check their information related to the department, pay summonses or print vehicle ownership certificates (VOC).<\/p>\n\n\n\n

According to its Sarawak office, at the time of its interview with RAKAN Sarawak<\/em><\/strong> at the end of 2022, there are 20 of these machines in 10 locations across the State.<\/p>\n\n\n

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Kompleks JPJ Negeri Sarawak in Kuching, where JPJ Sarawak is located<\/figcaption><\/figure><\/div>\n\n\n

Boosting Service Accessibility for the Public<\/strong><\/strong><\/p>\n\n\n\n

With the increasing number of digital services and applications created for road users and the department staff to utilise, JPJ Sarawak deputy director Erick Jusiang states that JPJ Malaysia\u2019s digitalisation efforts represent its transformation from manual to digital government service delivery.<\/p>\n\n\n

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JPJ Sarawak deputy director Erick Jusiang<\/figcaption><\/figure><\/div>\n\n\n

These are reflected in themes of the department\u2019s 75th<\/sup> (2021) and 76th<\/sup> (2022) anniversaries of its establishment \u2013 \u201cDigitalisasi Melestari Integriti\u201d<\/em><\/a> and \u201cDigitalisasi Kebitaraan JPJ\u201d<\/em><\/a>.<\/p>\n\n\n\n

However, in a state like Sarawak that has yet to achieve 100 per cent Internet connectivity due to its vast and challenging topography, mobile applications and online services might not be enough to ensure that its services can reach everyone.<\/p>\n\n\n

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Before implementing any digital initiative in its entirety, JPJ will first ensure the readiness and acceptance of the general public. File photo<\/figcaption><\/figure><\/div>\n\n\n

The need to enhance its accessibility to the people is not only to deliver services solely, but also to shift its overall public perception that goes beyond road taxes, driving licences and traffic summonses.<\/p>\n\n\n\n

\u201cIf before, we saw JPJ as an enforcement agency, now it also does advocacy. We also educate the public about aspects of road safety and traffic rules. We need to first give advice and consultation to the public so that they understand,\u201d adds Encik Erick.<\/p>\n\n\n

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JPJ’s digitalisation efforts are necessary for the department to be able to focus on its other key functions, including enforcement. Photo from JPJ Sarawak’s Facebook page<\/figcaption><\/figure><\/div>\n\n\n

Hence why physical premises or assets remain relevant in the department\u2019s operations. Aside from the State headquarters at Kompleks JPJ Negeri Sarawak<\/em> in Kuching, there are 12 branches located<\/a> in every division of Sarawak that provide counter services to the public.<\/p>\n\n\n\n

Basic services such as renewals of road tax and driving licence are also available at post offices<\/a> and Urban Transformation Centres (UTC) in Kuching, Sibu, and Miri.<\/p>\n\n\n

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Counter services remain essential in JPJ’s operations. File photo<\/figcaption><\/figure><\/div>\n\n\n

As of 2021<\/a>, road users can renew their road tax with PUSPAKOM<\/a> at any of its branches. In Sarawak, they are in Kuching, Sri Aman, Sarikei, Sibu, Bintulu, and Miri.<\/p>\n\n\n\n

The service is applicable to private vehicles (except for e-hailing), motorcycles and decontrolled commercial vehicles with permissible laden weight of 7,500kg and below (except for vehicles with permit, i.e. school bus, taxi, etc.).<\/p>\n\n\n

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One of the self-service JPJ kiosks located at Kompleks JPJ Negeri Sarawak<\/figcaption><\/figure><\/div>\n\n\n

To bring its services to rural areas, JPJ Sarawak makes full use of its mobile vans, which are presently available in the Kuching and Miri branches. The department is expecting more units from JPJ Malaysia in 2023.<\/p>\n\n\n\n

These vans are regularly mobilised either for its own outreach programmes or as part of collaborative activities with other government agencies and departments.<\/p>\n\n\n

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The JPJ mobile van at Program Perkhidmatan Komuniti Bergerak in Sadong Jaya on 24 February 2023<\/figcaption><\/figure><\/div>\n\n\n

References:<\/strong><\/p>\n\n\n\n

Berita RTM. (2022, March 23). 23 MAC 2022 SPM \u2013 SAMBUTAN JPJ KE-76 \u201cDIGITALISASI KEBITARAAN JPJ\u201d<\/em> [Video]. YouTube. https:\/\/www.youtube.com\/watch?v=PgKH1fwHInI<\/a><\/p>\n\n\n\n

Herman, H. (2021, April 1). JPJ sambut ulang tahun ke-75, Digitalisasi Melestari Integriti. UtusanTV.<\/em> https:\/\/utusantv.com\/2021\/04\/01\/jpj-sambut-ulang-tahun-ke-75-digitalisasi-melestari-integriti\/<\/a><\/p>\n\n\n\n

Lagatah, T. (2023, February 13). RM9 million savings via JPJ digitisation. Daily Express. <\/em>https:\/\/www.dailyexpress.com.my\/news\/207495\/rm9-million-savings-via-jpj-digitisation\/<\/a><\/p>\n\n\n\n

Lee: Digitisation of JPJ services reflects today\u2019s digital way of life. (2023, February 10). The Borneo Post. <\/em>https:\/\/www.theborneopost.com\/2023\/02\/10\/lee-digitisation-of-jpj-services-reflects-todays-digital-way-of-life\/<\/a><\/p>\n\n\n\n

Loke: Digital display option for road tax, driving licence from Feb 10. (2023, February 10). The Edge Markets.<\/em> https:\/\/www.theedgemarkets.com\/node\/654732<\/a><\/p>\n\n\n\n

Mohd, F. A. (2022, October 5). Kiosk Layan Diri JPJ \u2013 perbaharui cukai jalan, lesen, cetak VOC, bayar saman tanpa perlu ke kaunter. Paul Tan\u2019s Automotive News. <\/em>https:\/\/paultan.org\/2022\/10\/04\/kiosk-layan-diri-jpj-perbaharui-cukai-jalan-lesen-cetak-voc-bayar-saman-tanpa-perlu-ke-kaunter\/<\/a><\/p>\n\n\n\n

Portal Rasmi JPJ – JPJ Portal – Jabatan Pengangkutan Jalan.<\/em> (n.d.). https:\/\/www.jpj.gov.my\/<\/a><\/p>\n\n\n\n

Samadi, A. (2021, August 31). ‘Boleh perbaharui LKM di PUSPAKOM bermula esok’. Berita Harian.<\/em> https:\/\/www.bharian.com.my\/berita\/nasional\/2021\/08\/858265\/boleh-perbaharui-lkm-di-puspakom-bermula-esok<\/a><\/p>\n

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