{"id":21411,"date":"2023-07-08T03:04:00","date_gmt":"2023-07-07T19:04:00","guid":{"rendered":"https:\/\/www.rakansarawak.com\/v3\/?p=21411"},"modified":"2025-08-12T08:54:20","modified_gmt":"2025-08-12T00:54:20","slug":"discover-service-sarawak-kiosk","status":"publish","type":"post","link":"https:\/\/www.rakansarawak.com\/v4\/2023\/07\/08\/discover-service-sarawak-kiosk\/","title":{"rendered":"Discover Service Sarawak Kiosk"},"content":{"rendered":"\n<p class=\"has-drop-cap\">Service Sarawak Kiosk is one of a few self-service channels for the public to access services offered by State agencies via Service Sarawak.<\/p>\n\n\n\n<p><a href=\"https:\/\/service.sarawak.gov.my\/web\/web\/home\/article_view\/351\/225\/\">Service Sarawak<\/a> is managed and operated by the Sarawak Civil Service Digitalisation Unit under the Department of the Premier of Sarawak.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"427\" src=\"https:\/\/www.rakansarawak.com\/v3\/wp-content\/uploads\/2023\/07\/RS-5-3-1-061-2023.jpg\" alt=\"\" class=\"wp-image-21409\" srcset=\"https:\/\/www.rakansarawak.com\/v4\/wp-content\/uploads\/2023\/07\/RS-5-3-1-061-2023.jpg 640w, https:\/\/www.rakansarawak.com\/v4\/wp-content\/uploads\/2023\/07\/RS-5-3-1-061-2023-300x200.jpg 300w, https:\/\/www.rakansarawak.com\/v4\/wp-content\/uploads\/2023\/07\/RS-5-3-1-061-2023-150x100.jpg 150w, https:\/\/www.rakansarawak.com\/v4\/wp-content\/uploads\/2023\/07\/RS-5-3-1-061-2023-630x420.jpg 630w, https:\/\/www.rakansarawak.com\/v4\/wp-content\/uploads\/2023\/07\/RS-5-3-1-061-2023-600x400.jpg 600w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><figcaption class=\"wp-element-caption\">Service Sarawak provides multiple channels for the public to gain access to frontline government services. File photo<\/figcaption><\/figure><\/div>\n\n\n<p>Its <a href=\"https:\/\/service.sarawak.gov.my\/web\/web\/home\/article_view\/351\/225\/\">primary objective<\/a> is to establish \u201ca major shift and change in the way the Sarawak Government provides frontline customer services, enhancing the customers\u2019 experience in dealing with the Government based on the concept of \u2018One Government At Your Service\u2019.\u201d<\/p>\n\n\n\n<p>The kiosk channel \u2013 like its online portal and mobile application counterparts \u2013 offers a more seamless experience for the public.<\/p>\n\n\n\n<p>As long as they have their own Sarawak ID, they can make payments or utilise other services at the kiosk at their own convenience and time, rather than waiting in line at the service counter.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"360\" height=\"480\" src=\"https:\/\/www.rakansarawak.com\/v3\/wp-content\/uploads\/2023\/07\/RS-5-2-1-061-2023.jpg\" alt=\"\" class=\"wp-image-21408\" style=\"width:421px;height:auto\" srcset=\"https:\/\/www.rakansarawak.com\/v4\/wp-content\/uploads\/2023\/07\/RS-5-2-1-061-2023.jpg 360w, https:\/\/www.rakansarawak.com\/v4\/wp-content\/uploads\/2023\/07\/RS-5-2-1-061-2023-225x300.jpg 225w, https:\/\/www.rakansarawak.com\/v4\/wp-content\/uploads\/2023\/07\/RS-5-2-1-061-2023-150x200.jpg 150w, https:\/\/www.rakansarawak.com\/v4\/wp-content\/uploads\/2023\/07\/RS-5-2-1-061-2023-300x400.jpg 300w, https:\/\/www.rakansarawak.com\/v4\/wp-content\/uploads\/2023\/07\/RS-5-2-1-061-2023-315x420.jpg 315w\" sizes=\"auto, (max-width: 360px) 100vw, 360px\" \/><figcaption class=\"wp-element-caption\">The Service Sarawak Kiosk offers a self-service option for customers who want to make use of frontline government services at their own convenience and time. Photo from Service Sarawak Facebook page<\/figcaption><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><em>Table 1: Service Sarawak Kiosk transactions based on location (as of May 2023)<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"932\" height=\"630\" src=\"https:\/\/www.rakansarawak.com\/v3\/wp-content\/uploads\/2023\/07\/RS-5-061-32-Q32023-07July2023-Table.jpg\" alt=\"\" class=\"wp-image-21410\" srcset=\"https:\/\/www.rakansarawak.com\/v4\/wp-content\/uploads\/2023\/07\/RS-5-061-32-Q32023-07July2023-Table.jpg 932w, https:\/\/www.rakansarawak.com\/v4\/wp-content\/uploads\/2023\/07\/RS-5-061-32-Q32023-07July2023-Table-300x203.jpg 300w, https:\/\/www.rakansarawak.com\/v4\/wp-content\/uploads\/2023\/07\/RS-5-061-32-Q32023-07July2023-Table-768x519.jpg 768w, https:\/\/www.rakansarawak.com\/v4\/wp-content\/uploads\/2023\/07\/RS-5-061-32-Q32023-07July2023-Table-150x101.jpg 150w, https:\/\/www.rakansarawak.com\/v4\/wp-content\/uploads\/2023\/07\/RS-5-061-32-Q32023-07July2023-Table-696x470.jpg 696w, https:\/\/www.rakansarawak.com\/v4\/wp-content\/uploads\/2023\/07\/RS-5-061-32-Q32023-07July2023-Table-621x420.jpg 621w, https:\/\/www.rakansarawak.com\/v4\/wp-content\/uploads\/2023\/07\/RS-5-061-32-Q32023-07July2023-Table-600x406.jpg 600w\" sizes=\"auto, (max-width: 932px) 100vw, 932px\" \/><figcaption class=\"wp-element-caption\">*SSC: Service Sarawak Centre\nSource: Sarawak Civil Service Digitalisation Unit, Department of the Premier of Sarawak<\/figcaption><\/figure>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"480\" src=\"https:\/\/www.rakansarawak.com\/v3\/wp-content\/uploads\/2023\/07\/RS-5-1-1-061-2023.jpg\" alt=\"\" class=\"wp-image-21407\" srcset=\"https:\/\/www.rakansarawak.com\/v4\/wp-content\/uploads\/2023\/07\/RS-5-1-1-061-2023.jpg 640w, https:\/\/www.rakansarawak.com\/v4\/wp-content\/uploads\/2023\/07\/RS-5-1-1-061-2023-300x225.jpg 300w, https:\/\/www.rakansarawak.com\/v4\/wp-content\/uploads\/2023\/07\/RS-5-1-1-061-2023-150x113.jpg 150w, https:\/\/www.rakansarawak.com\/v4\/wp-content\/uploads\/2023\/07\/RS-5-1-1-061-2023-560x420.jpg 560w, https:\/\/www.rakansarawak.com\/v4\/wp-content\/uploads\/2023\/07\/RS-5-1-1-061-2023-80x60.jpg 80w, https:\/\/www.rakansarawak.com\/v4\/wp-content\/uploads\/2023\/07\/RS-5-1-1-061-2023-265x198.jpg 265w, https:\/\/www.rakansarawak.com\/v4\/wp-content\/uploads\/2023\/07\/RS-5-1-1-061-2023-600x450.jpg 600w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><figcaption class=\"wp-element-caption\">A Service Sarawak promotional drive at Emart Riam, Miri in September 2022. Emart Riam is where one of 13 Service Sarawak Kiosks is located. Photo from Service Sarawak Facebook page<\/figcaption><\/figure><\/div>\n\n\n<p><strong>As of May 2023, services available at Service Sarawak Kiosk are:<\/strong><strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bill Payment: Electricity, Water, Sarawak Gas, HDC Housing Loan, Assessment<\/li>\n\n\n\n<li>Payment History Checks<\/li>\n\n\n\n<li>Sarawak ID: Verification, Profile Updating<\/li>\n\n\n\n<li>Bill Review\/Checks Using MyKad: Assessment, Sarawak Gas, JBALB Water Bill<\/li>\n<\/ul>\n\n\n\n<p><em><sub>Source: Sarawak Civil Service Digitalisation Unit, Department of the Premier of Sarawak<\/sub><\/em><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>References:<\/strong><\/p>\n\n\n\n<p>Sarawak Government. (n.d.). <em>Introduction.<\/em> Service Sarawak. <a href=\"https:\/\/service.sarawak.gov.my\/web\/web\/home\/article_view\/351\/225\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/service.sarawak.gov.my\/web\/web\/home\/article_view\/351\/225\/<\/a><\/p>\n\n\n\n<p>Sarawak Government. (n.d.). <em>Service Sarawak Kiosk<\/em>. Service Sarawak. <a href=\"https:\/\/service.sarawak.gov.my\/web\/web\/home\/article_view\/354\/229\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/service.sarawak.gov.my\/web\/web\/home\/article_view\/354\/229\/<\/a> Transformasi Penyampaian Perkhidmatan Pelanggan. (2023, April 19). <em>RAKAN Sarawak. <\/em><a href=\"https:\/\/www.rakansarawak.com\/v3\/2023\/04\/19\/transformasi-penyampaian-perkhidmatan-pelanggan\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.rakansarawak.com\/v3\/2023\/04\/19\/transformasi-penyampaian-perkhidmatan-pelanggan\/<\/a><\/p>\n<div style='text-align:center' class='yasr-auto-insert-visitor'><!--Yasr Visitor Votes Shortcode--><div id='yasr_visitor_votes_369e82969f702' class='yasr-visitor-votes'><div class=\"yasr-custom-text-vv-before yasr-custom-text-vv-before-21411\">Click to rate this post!<\/div><div id='yasr-vv-second-row-container-369e82969f702'\r\n                                        class='yasr-vv-second-row-container'><div id='yasr-visitor-votes-rater-369e82969f702'\r\n                                      class='yasr-rater-stars-vv'\r\n                                      data-rater-postid='21411'\r\n                                      data-rating='0'\r\n                                      data-rater-starsize='16'\r\n                                      data-rater-readonly='true'\r\n                                      data-rater-nonce='4d2b8f1ef9'\r\n                                      data-issingular='false'\r\n                                    ><\/div><div class=\"yasr-vv-stats-text-container\" id=\"yasr-vv-stats-text-container-369e82969f702\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\"\r\n                                   class=\"yasr-dashicons-visitor-stats\"\r\n                                   data-postid=\"21411\"\r\n                                   id=\"yasr-stats-dashicon-369e82969f702\">\r\n                                   <path d=\"M18 18v-16h-4v16h4zM12 18v-11h-4v11h4zM6 18v-8h-4v8h4z\"><\/path>\r\n                               <\/svg><span id=\"yasr-vv-text-container-369e82969f702\" class=\"yasr-vv-text-container\">[Total: <span id=\"yasr-vv-votes-number-container-369e82969f702\">0<\/span>  Average: <span id=\"yasr-vv-average-container-369e82969f702\">0<\/span>]<\/span><\/div><div id='yasr-vv-loader-369e82969f702' class='yasr-vv-container-loader'><\/div><\/div><div id='yasr-vv-bottom-container-369e82969f702' class='yasr-vv-bottom-container'><div class='yasr-small-block-bold'><span class='yasr-visitor-votes-must-sign-in'>You must sign in to vote<\/span><\/div><\/div><\/div><!--End Yasr Visitor Votes Shortcode--><\/div>","protected":false},"excerpt":{"rendered":"<p>A brief look at one of the channels people can use to access frontline customer services provided by the Sarawak Government seamlessly, conveniently, and immediately.<\/p>\n","protected":false},"author":956,"featured_media":21408,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"yasr_overall_rating":0,"yasr_post_is_review":"","yasr_auto_insert_disabled":"","yasr_review_type":"","footnotes":""},"categories":[23,64,4177,41,2577,47,49],"tags":[1954,2122,2707],"class_list":{"0":"post-21411","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-from-rakan-sarawak","8":"category-kuching","9":"category-local","10":"category-pengurusan-kualiti","11":"category-quality","12":"category-sarawak","13":"category-sedia-berkhidmat","14":"tag-sarawak","15":"tag-service-delivery-2","16":"tag-service-sarawak"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - 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