Tag: Service Delivery

Exploring how KPIs shape public sector performance, highlighting benefits, critiques, and future potential - with real examples from Sarawak and insights into evolving, citizen-centric performance frameworks.

At the 2024 edition of Sarawak Civil Service One Team Retreat, heads of department of the Sarawak civil service have proposed solutions designed to enhance the way public sector projects are being implemented in Sarawak.

At the recent INTAN Public Lecture held in conjunction with Sarawak-level Bulan Inovasi this year, STIU Director Tuan Superi bin Awang Said highlighted the unit’s role in inculcating creativity and innovation in the Sarawak civil service.

For Limbang District Council, ensuring a service delivery system that prioritises its people’s well-being and long-term effectiveness begins with strengthening its internal structure.

An effective performance management system in the public sector offers numerous internal advantages and external benefits, which the Sarawak Government hopes to achieve as it focuses on improving the State civil service.

A brief look at one of the channels people can use to access frontline customer services provided by the Sarawak Government seamlessly, conveniently, and immediately.