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Paparan Semasa | News Feature

Pitfalls of the Customer Driven Standard

A customer driven standard can prevent companies from achieving success and hamper their growth. Often, companies spend too much resources on trying to enhance...

Penyampaian Perkhidmatan Didorong Oleh Ekspektasi Pelanggan

Terdapat dua kategori pelanggan iaitu pelanggan dalaman (internal) yang merupakan individu atau organisasi yang menerima produk atau menggunakan perkhidmatan yang ditawarkan dan pelanggan luaran...

Meningkatkan Keuntungan Melalui Kepuasan Pelanggan

Kawalan kos yang baik, produktiviti dan strategi pemasaran merupakan antara faktor-faktor yang menyumbang kepada keuntungan dan memberi impak kepada sesebuah organisasi, khususnya organisasi yang...

What are Cognitive Biases?

Part of practising fact-based decision making is to overcome any cognitive bias that has been influencing the way we think, what we believe in,...

TQM Adalah Faktor Penting Dalam Memenuhi Ekspektasi Pelanggan

Pengurusan Kualiti Menyeluruh (TQM) dalam sesebuah organisasi dilihat sebagai satu faktor yang sangat penting untuk mewujudkan standard yang didorong oleh permintaan atau ekspektasi pelanggan. Hal...

Fact-based Decision Making

Evidence based management is the notion that real knowledge in the form of empirical analysis of results is the shortest path to good business...

The Benefits of Fact-based Decision Making for the Public Sector

The use of facts or evidence in decision making is vital for organisations to ensure best practices within the management and improve their overall...

Continuous Improvement Work Culture

Continuous improvement effort should be seen as an organizational management strategy with the objective of improving work processes aimed at providing a service better quality to customers.

Creating a Culture of Continuous Improvement

Developing a continuous culture of improvement is fundamental to an organisation’s long term success. With a shared mindset of innovation and the right system...

COVID-19: Sarawak Kawal Zon Hijau

Sejak Pertubuhan Kesihatan Sedunia (WHO) mengisytiharkan penyakit Novel Coronavirus atau COVID-19 sebagai pandemik pada 11 Mac 2020, tiga kes positif pertama dilaporkan di Kuching,...

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