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Penyampaian Perkhidmatan Didorong Oleh Ekspektasi Pelanggan

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Terdapat dua kategori pelanggan iaitu pelanggan dalaman (internal) yang merupakan individu atau organisasi yang menerima produk atau menggunakan perkhidmatan yang ditawarkan dan pelanggan luaran...
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Meningkatkan Keuntungan Melalui Kepuasan Pelanggan

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Kawalan kos yang baik, produktiviti dan strategi pemasaran merupakan antara faktor-faktor yang menyumbang kepada keuntungan dan memberi impak kepada sesebuah organisasi, khususnya organisasi yang...
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What are Cognitive Biases?

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Part of practising fact-based decision making is to overcome any cognitive bias that has been influencing the way we think, what we believe in,...
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TQM Adalah Faktor Penting Dalam Memenuhi Ekspektasi Pelanggan

RAKAN Sarawak -
Pengurusan Kualiti Menyeluruh (TQM) dalam sesebuah organisasi dilihat sebagai satu faktor yang sangat penting untuk mewujudkan standard yang didorong oleh permintaan atau ekspektasi pelanggan. Hal...
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Fact-based Decision Making

RAKAN Sarawak -
Evidence based management is the notion that real knowledge in the form of empirical analysis of results is the shortest path to good business...
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The Benefits of Fact-based Decision Making for the Public Sector

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The use of facts or evidence in decision making is vital for organisations to ensure best practices within the management and improve their overall...
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Continuous Improvement Work Culture

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Continuous improvement effort should be seen as an organizational management strategy with the objective of improving work processes aimed at providing a service better quality to customers.
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Creating a Culture of Continuous Improvement

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Developing a continuous culture of improvement is fundamental to an organisation’s long term success. With a shared mindset of innovation and the right system...
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COVID-19: Sarawak Kawal Zon Hijau

RAKAN Sarawak -
Sejak Pertubuhan Kesihatan Sedunia (WHO) mengisytiharkan penyakit Novel Coronavirus atau COVID-19 sebagai pandemik pada 11 Mac 2020, tiga kes positif pertama dilaporkan di Kuching,...
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Barriers in Evidence-Based Decision Making

RAKAN Sarawak -
One of the ways in making a good decision is through fact-based decision making approach. Fact-based decision-making approach is also known as evidence-based decision making,...
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RAKAN Sarawak (Rangkaian Khidmat Awam Negeri Sarawak) or also known as the Sarawak State Government Civil Service Bulletin published quarterly since 1994.

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