Citizen-centric

Through Revisit and Rethink, the Sarawak Civil Service audits outdated regulations and reimagines workflows to eliminate red tape, streamline approvals, and accelerate digitalization. This strategic approach drives efficiency, enhances citizen-centric service delivery, and aligns with the state’s vision for developed status by 2030.

Sarawak advances Lean public service through the One Team Retreat, digital transformation (59.4% online services), and restructuring non-core functions. These initiatives enable Value Stream Mapping to eliminate waste, redesign processes, and shift focus to citizen-centric governance.