Sarawak advances Lean public service through the One Team Retreat, digital transformation (59.4% online services), and restructuring non-core functions. These initiatives enable Value Stream Mapping to eliminate waste, redesign processes, and shift focus to citizen-centric governance.
Streamlining processes, eliminating waste. Sarawak’s public service embraces Lean to enhance efficiency, speed up delivery, and put rakyat first. A commitment to continuous improvement for a better, faster government.
Civil service leadership is challenging and complex, as they work across organisational boundaries, sectors and jurisdictions to combat ongoing and emerging policy challenges and...