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Quality

Dari RAKAN Sarawak

Quality Civil Service Delivery for All Citizens

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In meeting user needs and expectations, the challenge for governments is to balance. Balance on the need of administrative procedures and compliance costs to citizens, businesses, NGOs and public authorities.
Dari RAKAN Sarawak

Strengthening Service Delivery Quality in SCS

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The Sarawak Government, through the Sarawak Transformation and Innovation Unit (STIU), on why quality in government service delivery matters and how it champions transformation and innovation efforts in the civil service.
Betong

JKR Betong Maintain Consistency in Offering Efficient Services

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Public Works Department Betong Division’s core duty is to carry out development projects as well as the operation and maintenance of government assets within the Betong Division. Thus, the organization implemented various initiatives to improve the civil services delivery.
Kuching

Clinical Research Centre, Sarawak General Hospital Conduct FIH Clinical Trial

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CRC SGH is the first site in Malaysia to obtain Malaysia Ministry of Health (MoH) approval to undertake FIH clinical trials, having done so in November 2019.
Dari RAKAN Sarawak

Know More About the Sarawak-owned International Schools

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Find out more about Sarawak-owned international secondary schools which are located in Kuching, Sibu, Miri and Bintulu.
Dari RAKAN Sarawak

An Innovation that Enhances Work Process and Incorporates Online Technology

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The service delivery innovation development through the strategic engagement of JTS and JKR Limbang proves effective in increasing royalty collection of earth removal licences in Limbang Division.
Dari RAKAN Sarawak

Prioritising Customers in Miri City Council’s Service Delivery

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How Miri City Council ensures that its services and the way it delivers them meet increasing expectations of their customers – namely the people of Miri.
Galeri Foto | Photo Gallery

Pitfalls of the Customer Driven Standard

RAKAN SARAWAK -
A customer driven standard can prevent companies from achieving success and hamper their growth. Often, companies spend too much resources on trying to enhance...
Galeri Foto | Photo Gallery

Creating a Culture of Continuous Improvement

RAKAN SARAWAK -
Developing a continuous culture of improvement is fundamental to an organisation’s long term success. With a shared mindset of innovation and the right system...
Galeri Foto | Photo Gallery

Good Qualities of Management

RAKAN SARAWAK -
Developing a good management team is a key component in running a successful business. Managers are critical in this role, as they not only...
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RAKAN Sarawak (Rangkaian Khidmat Awam Negeri Sarawak) or also known as the Sarawak State Government Civil Service Bulletin published quarterly since 1994.

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