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Service Delivery

Dari RAKAN Sarawak

Personalising Performance: Can KPIs Motivate or Limit Career Growth?

rakan11sarawak - May 27, 2025

Exploring how KPIs shape public sector performance, highlighting benefits, critiques, and future potential - with real examples from Sarawak and insights into evolving, citizen-centric performance frameworks.

Dari RAKAN Sarawak

SCS Committed to Strengthening Project Management Capability

rakan05sarawak - November 1, 2024

At the 2024 edition of Sarawak Civil Service One Team Retreat, heads of department of the Sarawak civil service have proposed solutions designed to enhance the way public sector projects are being implemented in Sarawak.

Dari RAKAN Sarawak

Facilitating Creativity and Innovation in SCS

rakan05sarawak - October 18, 2024

At the recent INTAN Public Lecture held in conjunction with Sarawak-level Bulan Inovasi this year, STIU Director Tuan Superi bin Awang Said highlighted the unit’s role in inculcating creativity and innovation in the Sarawak civil service.

Dari RAKAN Sarawak

Sustainability and “Community First” in Service Delivery

rakan05sarawak - June 26, 2024

For Limbang District Council, ensuring a service delivery system that prioritises its people’s well-being and long-term effectiveness begins with strengthening its internal structure.

Kuching

The Importance of Performance Management in the Public Sector

rakan05sarawak - December 21, 2023

An effective performance management system in the public sector offers numerous internal advantages and external benefits, which the Sarawak Government hopes to achieve as it focuses on improving the State civil service.

Dari RAKAN Sarawak

Discover Service Sarawak Kiosk

rakan05sarawak - July 8, 2023

A brief look at one of the channels people can use to access frontline customer services provided by the Sarawak Government seamlessly, conveniently, and immediately.

Dari RAKAN Sarawak

JPJ’s Continuous Service Digitalisation and Expansion

rakan05sarawak - March 15, 2023

Through various initiatives, Jabatan Pengangkutan Jalan (JPJ) is modernising its services through digital technology and boosting its accessibility to the public, whether in urban or rural areas.

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Understanding Customer Perception in Establishing an ‘Urgent’ Service Delivery

RAKAN Sarawak - December 4, 2020

One way for government organisations to establish a sense of urgency within their customer service delivery is to understand how their citizen customers perceive...

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Fostering a sense of urgency in service delivery

RAKAN Sarawak - December 2, 2020

Initiated in 2010, the Transformation Program of the Sarawak Civil Service has the mission to achieve excellence in service through High Performance Team solutions. It...

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What Truly Defines a Sense of Urgency?

RAKAN Sarawak - December 1, 2020

Whether in driving change within an organisation or in enhancing product and/or service delivery, it is important for leaders to instil a sense of...

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