Tag: Streamlining
Berita dari Putrajaya
Relentless Improvement Drives Better Service
Malaysia's Reformasi Kerenah Birokrasi (RKB) reform slashed red tape, with 323 completed projects saving RM2.01 billion. AI approves fire plans in a day; land approvals now take 3 months. This leapfrogged competitiveness ranking from 34th to 15th, aligning with SDG and ESG goals.
Dari RAKAN Sarawak
Achieving High-Income Status Through Lean Public Service Transformation
Sarawak advances Lean public service through the One Team Retreat, digital transformation (59.4% online services), and restructuring non-core functions. These initiatives enable Value Stream Mapping to eliminate waste, redesign processes, and shift focus to citizen-centric governance.
