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Penyampaian Perkhidmatan Didorong Oleh Ekspektasi Pelanggan

RAKAN Sarawak -
Terdapat dua kategori pelanggan iaitu pelanggan dalaman (internal) yang merupakan individu atau organisasi yang menerima produk atau menggunakan perkhidmatan yang ditawarkan dan pelanggan luaran...
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TQM Adalah Faktor Penting Dalam Memenuhi Ekspektasi Pelanggan

RAKAN Sarawak -
Pengurusan Kualiti Menyeluruh (TQM) dalam sesebuah organisasi dilihat sebagai satu faktor yang sangat penting untuk mewujudkan standard yang didorong oleh permintaan atau ekspektasi pelanggan. Hal...
Digital Era

Cybersecurity Workplace Culture

RAKAN Sarawak -
Organisations store a lot of confidential data, which often do not belong to them but their customers, business partners, and suppliers. Businesses realise that...
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Building a Positive Safety Culture in the Workplace

RAKAN Sarawak -
Most workplaces do not have a safety culture implemented, wherein safety is seen as a priority to both the managers and the workers within...
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Benchmarking Is Part of a Continuous Improvement

RAKAN Sarawak -
Benchmarking is a core element of continuous enhancement programs. It is a way of discovering what is the best performance being achieved. Management theory and...
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Amalan Berkongsi Ilmu di Tempat Kerja Perlu Diperkasakan

RAKAN Sarawak -
Perkongsian ilmu di kalangan rakan sekerja sangat penting kerana ilmu yang dikongsi tidak akan pernah berkurangan sebaliknya akan semakin bertambah sehingga memberi manfaat kepada...
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Creating a sense of urgency without stressing out

RAKAN Sarawak -
The word urgent seems to create a feeling of stress and anxiety. This might be true for those who are involved in service delivery. Creating a...
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Understanding Customer Perception in Establishing an ‘Urgent’ Service Delivery

RAKAN Sarawak -
One way for government organisations to establish a sense of urgency within their customer service delivery is to understand how their citizen customers perceive...
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Fostering a sense of urgency in service delivery

RAKAN Sarawak -
Initiated in 2010, the Transformation Program of the Sarawak Civil Service has the mission to achieve excellence in service through High Performance Team solutions. It...
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What Truly Defines a Sense of Urgency?

RAKAN Sarawak -
Whether in driving change within an organisation or in enhancing product and/or service delivery, it is important for leaders to instil a sense of...
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RAKAN Sarawak (Rangkaian Khidmat Awam Negeri Sarawak) or also known as the Sarawak State Government Civil Service Bulletin published quarterly since 1994.

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