An effective performance management system in the public sector offers numerous internal advantages and external benefits, which the Sarawak Government hopes to achieve as it focuses on improving the State civil service.
A brief look at one of the channels people can use to access frontline customer services provided by the Sarawak Government seamlessly, conveniently, and immediately.
Through various initiatives, Jabatan Pengangkutan Jalan (JPJ) is modernising its services through digital technology and boosting its accessibility to the public, whether in urban or rural areas.
One way for government organisations to establish a sense of urgency within their customer service delivery is to understand how their citizen customers perceive...
Initiated in 2010, the Transformation Program of the Sarawak Civil Service has the mission to achieve excellence in service through High Performance Team solutions.
It...
E-government has become an integral part of public sector transformation.
Information and communication technology (ICT) have helped to deliver more modern services for citizens and...
The issue of handling complaints is an important part of service delivery in government.
Government’s commitment to the principles of quality customer service have been...
Setiausaha Kerajaan Negeri YB Tan Sri Datuk Amar Haji Mohamad Morshidi Abdul Ghani mendengar penerangan daripada Timbalan Pengurus Besar Perbadanan Kemajuan Perusahaan Kayu Sarawak...