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Service Delivery

The Importance of Performance Management in the Public Sector

An effective performance management system in the public sector offers numerous internal advantages and external benefits, which the Sarawak Government hopes to achieve as it focuses on improving the State civil service.

Discover Service Sarawak Kiosk

A brief look at one of the channels people can use to access frontline customer services provided by the Sarawak Government seamlessly, conveniently, and immediately.

JPJ’s Continuous Service Digitalisation and Expansion

Through various initiatives, Jabatan Pengangkutan Jalan (JPJ) is modernising its services through digital technology and boosting its accessibility to the public, whether in urban or rural areas.

Understanding Customer Perception in Establishing an ‘Urgent’ Service Delivery

One way for government organisations to establish a sense of urgency within their customer service delivery is to understand how their citizen customers perceive...

Fostering a sense of urgency in service delivery

Initiated in 2010, the Transformation Program of the Sarawak Civil Service has the mission to achieve excellence in service through High Performance Team solutions. It...

What Truly Defines a Sense of Urgency?

Whether in driving change within an organisation or in enhancing product and/or service delivery, it is important for leaders to instil a sense of...

Advanced Instrument for Enhancing Service Delivery

E-government has become an integral part of public sector transformation. Information and communication technology (ICT) have helped to deliver more modern services for citizens and...

For Better-Quality Service Delivery

The issue of handling complaints is an important part of service delivery in government. Government’s commitment to the principles of quality customer service have been...

Hari Integriti dan Inovasi PUSAKA 2014

Setiausaha Kerajaan Negeri YB Tan Sri Datuk Amar Haji Mohamad Morshidi Abdul Ghani mendengar penerangan daripada Timbalan Pengurus Besar Perbadanan Kemajuan Perusahaan Kayu Sarawak...

UTC Sarawak dibuka 26 September

UTC Sarawak akan dibuka dan dirasmikan oleh Ketua Menteri YAB Tan Sri Datuk Amar Haji Adenan Haji Satem pada 26 September ini. UTC iaitu...

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