JBALB in Managing Complaints and Feedbacks from the Public


One of the most frequently lodged complaints received by the Sarawak Rural Water Supply Department (JBALB) from members of the public is the disruption of water supply due to burst pipes incidents.

During a recent interview with Rakan Sarawak, the Director of JBALB, Chang Kuet Shian said that such incident is mainly due to the construction of the Pan Borneo Highway.

Social media is one of the main way for JBALB to stay engaged with the public as well as to circulate correct...



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