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Dari RAKAN Sarawak

Complaints And Feedback Reveal Needs, Prompting Organizational Changes

rakan02sarawak - July 21, 2025

Facilitating customer complaints provides insight into service issues, revealing underlying problems and enabling organizations to address core processes for improvement, ultimately increasing customer satisfaction and attracting more clients with their feedback.

Dari RAKAN Sarawak

Removing Agency Silos for Better Information and Process Flow

rakan02sarawak - January 12, 2024

In-depth knowledge about the customer can built a ‘big picture’ of customer segments, providing a foundation for the creation of multiple service delivery channels aligned with customer journey needs.

Dari RAKAN Sarawak

Open Data Ecosystem

rakan09sarawak - December 31, 2023

Open data refers to the information that collected, produced data and paid for by the public and are freely available for anybody for reuse for any purpose.

Dari RAKAN Sarawak

Delivering Better Services

rakan02sarawak - December 27, 2023

Today’s civil servants are addressing problems of unprecedented complexity in societies that are more pluralistic and demanding than ever. At the same time, the systems and tools of governance are increasingly digital, open and networked.

Dari RAKAN Sarawak

Quality Civil Service Delivery for All Citizens

rakan02sarawak - August 13, 2023

In meeting user needs and expectations, the challenge for governments is to balance. Balance on the need of administrative procedures and compliance costs to citizens, businesses, NGOs and public authorities.

Dari RAKAN Sarawak

Public Facilities to Improve Living Standards in Sadong Jaya

rakan09sarawak - March 10, 2023

Basic public services and amenities such as the provision of education, healthcare and banking services has a pivotal role in improving the standard of living.

Dari RAKAN Sarawak

KIK HIITS 2022 : Digitalisation Of Services And Operations

rakan05sarawak - October 11, 2022

An overview of the top three KIK teams and their projects presented during Konvensyen KIK HIITS 2022 organised by Jabatan Tanah dan Survei Sarawak.

Dari RAKAN Sarawak

160 Civil Servants Received Honour For Long Service

rakan09sarawak - August 19, 2022

A hundred and sixty recipients received the Pingat Perkhidmatan Setia or Loyalty Service Medal in honour of their long period of public service.

Dari RAKAN Sarawak

Well-being and High-Performance Culture for Better Service Delivery

rakan09sarawak - August 3, 2022

The 7th Sarawak Civil Servant (SCS) Psychology and Counselling Conference 2021 highlighted the concerns of the civil servants during the implementation of Movement Control Order.

Dari RAKAN Sarawak

Be In the Know of The History Of SPANS

rakan09sarawak - June 28, 2022

SPANS was established on 1 November 1961 in accordance with the provisions of The Sarawak Order in Council 1961.

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