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Service

Dari RAKAN Sarawak

Complaints And Feedback Reveal Needs, Prompting Organizational Changes

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Facilitating customer complaints provides insight into service issues, revealing underlying problems and enabling organizations to address core processes for improvement, ultimately increasing customer satisfaction and attracting more clients with their feedback.
Dari RAKAN Sarawak

Removing Agency Silos for Better Information and Process Flow

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In-depth knowledge about the customer can built a ‘big picture’ of customer segments, providing a foundation for the creation of multiple service delivery channels aligned with customer journey needs.
Dari RAKAN Sarawak

Open Data Ecosystem

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Open data refers to the information that collected, produced data and paid for by the public and are freely available for anybody for reuse for any purpose.
Dari RAKAN Sarawak

Delivering Better Services

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Today’s civil servants are addressing problems of unprecedented complexity in societies that are more pluralistic and demanding than ever. At the same time, the systems and tools of governance are increasingly digital, open and networked.
Dari RAKAN Sarawak

Quality Civil Service Delivery for All Citizens

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In meeting user needs and expectations, the challenge for governments is to balance. Balance on the need of administrative procedures and compliance costs to citizens, businesses, NGOs and public authorities.
Dari RAKAN Sarawak

Public Facilities to Improve Living Standards in Sadong Jaya

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Basic public services and amenities such as the provision of education, healthcare and banking services has a pivotal role in improving the standard of living.
Dari RAKAN Sarawak

KIK HIITS 2022 : Digitalisation Of Services And Operations 

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An overview of the top three KIK teams and their projects presented during Konvensyen KIK HIITS 2022 organised by Jabatan Tanah dan Survei Sarawak.
Dari RAKAN Sarawak

160 Civil Servants Received Honour For Long Service

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A hundred and sixty recipients received the Pingat Perkhidmatan Setia or Loyalty Service Medal in honour of their long period of public service.
Dari RAKAN Sarawak

Well-being and High-Performance Culture for Better Service Delivery  

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The 7th Sarawak Civil Servant (SCS) Psychology and Counselling Conference 2021 highlighted the concerns of the civil servants during the implementation of Movement Control Order.
Dari RAKAN Sarawak

Be In the Know of The History Of SPANS

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SPANS was established on 1 November 1961 in accordance with the provisions of The Sarawak Order in Council 1961.
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RAKAN Sarawak (Rangkaian Khidmat Awam Negeri Sarawak) or also known as the Sarawak State Government Civil Service Bulletin published quarterly since 1994.

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