Tag: Service
Dari RAKAN Sarawak
Officer as Trust-Builder
Transparent government builds public trust when citizens can see fair processes, clear explanations and honest use of data. Integrity must match these words through consistent action, because one hidden decision or delayed disclosure can quickly undo years of public confidence.
Dari RAKAN Sarawak
Sarawak Budget Digitalises Civil Service
Sarawak Budget 2027 asks government agencies and civil servants to deliver public digital services, stronger data governance and cybersecurity, faster broadband and AI projects, while training staff and simplifying processes so residents and businesses across Sarawak feel real daily improvements.
Dari RAKAN Sarawak
Citizen-First Public Service
Agile civil servants now act as proactive facilitators, using risk-based decisions, digital tools, and cross-agency collaboration to cut delays. They test improvements, measure outcomes, and adapt quickly, ensuring every interaction delivers faster, simpler, and more responsive public service for Malaysians.
Dari RAKAN Sarawak
Understanding the Sarawak Ombudsman Ordinance, 2023
The Sarawak Ombudsman Ordinance, 2023, establishes an independent body to combat maladministration. With broad investigative powers and strong independence safeguards, it enhances accountability.
Dari RAKAN Sarawak
Complaints And Feedback Reveal Needs, Prompting Organizational Changes
Facilitating customer complaints provides insight into service issues, revealing underlying problems and enabling organizations to address core processes for improvement, ultimately increasing customer satisfaction and attracting more clients with their feedback.
Dari RAKAN Sarawak
Removing Agency Silos for Better Information and Process Flow
In-depth knowledge about the customer can built a ‘big picture’ of customer segments, providing a foundation for the creation of multiple service delivery channels aligned with customer journey needs.
