In meeting user needs and expectations, the challenge for governments is to balance. Balance on the need of administrative procedures and compliance costs to citizens, businesses, NGOs and public authorities.
Basic public services and amenities such as the provision of education, healthcare and banking services has a pivotal role in improving the standard of living.
The 7th Sarawak Civil Servant (SCS) Psychology and Counselling Conference 2021 highlighted the concerns of the civil servants during the implementation of Movement Control Order.