Tag: Service

Quality failure is costly, and the time to recover can be significant. The cost of quality failure can be categorized as internal or external. Internal failure costs are those caused by products or services that do not fulfil requirements established prior to delivery, while external failure costs occur following the delivery of products and services to external customers, which lead to customer dissatisfaction.

The public sector is an organization run by the government and is funded by the tax payer’s money. This may include anything from schools, hospitals,...