Category: Paparan Semasa | News Feature
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The Customer Experience and its Impact on Service Delivery
While advancement in digital technology demands governments around the world to adopt new approaches to improve service delivery, prioritising experience remains crucial in meeting...
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Transformasi Digital Memudahkan Pelaksanaan ‘No Wrong Door Policy’ Perkhidmatan Kerajaan
Transformasi digital telah memberi kelebihan terhadap penyampaian perkhidmatan kerajaan.
Melalui teknologi digital, polisi ‘No Wrong Door’ menjadi mudah dan tidak mustahil untuk dilaksanakan, seterusnya memberi...
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SMA Meninjau Projek Pengubahsuaian Lima Buah Pusat Komuniti Digital
Kerajaan Sarawak melalui Lembaga Multimedia Sarawak (SMA) dengan kerjasama Pustaka Negeri Sarawak (PNS) dan Kementerian Kerajaan Tempatan dan Perumahan Sarawak (MLGH) telah mewujudkan Pusat...
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Keeping an Open Communication with Customers
When it comes to delivering customer service, communication is an important part of it.
In Sarawak, the State is emphasizing the delivery of good...
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What Are Customer Needs?
In order for businesses to be successful, they must be able to identify and fulfil the needs of their customers. These are essentially motives...
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No Wrong Door Approach – Digital Front Door to Government Agencies
In spite of significant advances in service delivery, citizens are still frustrated with government. Citizens often do not know and do not care what...
