Category: News and Events
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Managing Employee Privacy at Home
Many companies want to be sure that their employees remain productive even when working from home. Periodic office visits to check on employees is...
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What can you do to be more evidence-based decision-making?
Fact-based decision making or evidence-based decision making is widely adopted in various fields particularly in management and business settings.
Evidence-based decision making is based on...
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Pitfalls of the Customer Driven Standard
A customer driven standard can prevent companies from achieving success and hamper their growth. Often, companies spend too much resources on trying to enhance...
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Penyampaian Perkhidmatan Didorong Oleh Ekspektasi Pelanggan
Terdapat dua kategori pelanggan iaitu pelanggan dalaman (internal) yang merupakan individu atau organisasi yang menerima produk atau menggunakan perkhidmatan yang ditawarkan dan pelanggan luaran...
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Meningkatkan Keuntungan Melalui Kepuasan Pelanggan
Kawalan kos yang baik, produktiviti dan strategi pemasaran merupakan antara faktor-faktor yang menyumbang kepada keuntungan dan memberi impak kepada sesebuah organisasi, khususnya organisasi yang...
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What are Cognitive Biases?
Part of practising fact-based decision making is to overcome any cognitive bias that has been influencing the way we think, what we believe in,...
