Tag: Transformation

Through Revisit and Rethink, the Sarawak Civil Service audits outdated regulations and reimagines workflows to eliminate red tape, streamline approvals, and accelerate digitalization. This strategic approach drives efficiency, enhances citizen-centric service delivery, and aligns with the state’s vision for developed status by 2030.

Malaysia and Sarawak are building a stronger safety net through mandatory gig worker contributions, expanded unemployment protection, digital cash transfers, and portable social insurance. These reforms aim to close coverage gaps, support informal workers, and ensure dignity for all in a transforming economy.

Sarawak advances Lean public service through the One Team Retreat, digital transformation (59.4% online services), and restructuring non-core functions. These initiatives enable Value Stream Mapping to eliminate waste, redesign processes, and shift focus to citizen-centric governance.

Sarawak advances digital inclusion through NADI centres and SMART600 towers, yet faces literacy and affordability gaps. Comparing global models from Asia, Europe, Africa, and Latin America reveals the need for human-centred strategies beyond infrastructure to ensure equitable transformation.

From 1963 to 2026, Sarawak transformed from a medically underserved territory into an international clinical research hub, conducting global first-in-human cancer trials and achieving 73% clinic digitalisation while pursuing health autonomy under MA63 despite persistent rural infrastructure challenges.

Sarawak is rapidly advancing its digital economy agenda, building the foundation for a future powered by smart technology and innovation.