Category: News and Events
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Kredibiliti Warga Perkhidmatan Awam Dinilai Oleh Orang Awam
Setiap warga Perkhidmatan Awam Negeri Sarawak (PANS) harus peka dengan keperluan dan ekspektasi rakyat yang secara tidak langsung akan mengubah persepsi mereka tentang kredibiliti...
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No Wrong Door One Stop Centre
Civil service are facing increasing pressure to deliver broad, complex services efficiently, effectively and equitably.
Citizen needs, expectations and preferences are formed by their experience...
News and Events
Pembinaan Jalan Ulu Machan dan Tebingan Pekan Machan
Berucap semasa Majlis Perasmian Pejabat Pertanian baharu Nanga Machan, 22 Oktober 2020 yang lalu, Ketua Menteri, YAB Datuk Patinggi (Dr) Abang Haji Abdul Rahman...
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How Government Organisations Can Understand the Customer Experience
Like private sector organisations, those in the government should identify and fulfil the needs of citizen customers in order to enhance the customer experience.
Establishing...
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The Customer Experience and its Impact on Service Delivery
While advancement in digital technology demands governments around the world to adopt new approaches to improve service delivery, prioritising experience remains crucial in meeting...
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Transformasi Digital Memudahkan Pelaksanaan ‘No Wrong Door Policy’ Perkhidmatan Kerajaan
Transformasi digital telah memberi kelebihan terhadap penyampaian perkhidmatan kerajaan.
Melalui teknologi digital, polisi ‘No Wrong Door’ menjadi mudah dan tidak mustahil untuk dilaksanakan, seterusnya memberi...
