Category: Quality

Some people may interchange the term ‘public management’ with ‘public administration’, but they are actually two different fields in relation with the adoption and...

The daily functions of government are performed by the public administrators who organize, implement and oversee the enforcing agencies that administer the laws and regulations that keep public life in motion.

Organizational achievement is influenced by the work ethic practiced by its employees. If an individual's work ethic is good, there are less problems that arise in the organization. It also shows the higher the quality of service, excellent work culture environment and this will further increase employee commitment.

Quality failure is costly, and the time to recover can be significant. The cost of quality failure can be categorized as internal or external. Internal failure costs are those caused by products or services that do not fulfil requirements established prior to delivery, while external failure costs occur following the delivery of products and services to external customers, which lead to customer dissatisfaction.

Terdapat dua kategori pelanggan iaitu pelanggan dalaman (internal) yang merupakan individu atau organisasi yang menerima produk atau menggunakan perkhidmatan yang ditawarkan dan pelanggan luaran...

Pengurusan Kualiti Menyeluruh (TQM) dalam sesebuah organisasi dilihat sebagai satu faktor yang sangat penting untuk mewujudkan standard yang didorong oleh permintaan atau ekspektasi pelanggan. Hal...