Category: Quality
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TQM Adalah Faktor Penting Dalam Memenuhi Ekspektasi Pelanggan
Pengurusan Kualiti Menyeluruh (TQM) dalam sesebuah organisasi dilihat sebagai satu faktor yang sangat penting untuk mewujudkan standard yang didorong oleh permintaan atau ekspektasi pelanggan.
Hal...
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Building a Positive Safety Culture in the Workplace
Most workplaces do not have a safety culture implemented, wherein safety is seen as a priority to both the managers and the workers within...
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Benchmarking Is Part of a Continuous Improvement
Benchmarking is a core element of continuous enhancement programs. It is a way of discovering what is the best performance being achieved.
Management theory and...
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Amalan Berkongsi Ilmu di Tempat Kerja Perlu Diperkasakan
Perkongsian ilmu di kalangan rakan sekerja sangat penting kerana ilmu yang dikongsi tidak akan pernah berkurangan sebaliknya akan semakin bertambah sehingga memberi manfaat kepada...
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Creating a sense of urgency without stressing out
The word urgent seems to create a feeling of stress and anxiety.
This might be true for those who are involved in service delivery.
Creating a...
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Understanding Customer Perception in Establishing an ‘Urgent’ Service Delivery
One way for government organisations to establish a sense of urgency within their customer service delivery is to understand how their citizen customers perceive...
